Shipping
Do you deliver across South Africa?
Yes! We deliver nationwide across South Africa. Delivery times vary by location but typically take 3–7 business days.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — keep an eye on our store for deals.
How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email. Use this to track your delivery through our courier's website.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery, provided items are unused, unworn, and in their original packaging. Please visit our Refund Policy page for full details.
How do I initiate a return?
Contact us via our Contact page with your order number and reason for return, and our team will guide you through the process.
Orders
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been dispatched, we are unable to make changes.
I received a wrong or damaged item — what do I do?
We're sorry to hear that! Please contact us immediately via our Contact page with your order number and photos of the item, and we'll make it right.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways. We do not store your card details.
Sizing
How do I find my size?
Each product listing includes sizing information. If you're unsure, we recommend sizing up or reaching out to us via our Contact page for guidance.