Refund policy
Last updated: September 20, 2026
At Zovelle, we want you to love what you ordered. If something isn't right, we're here to help.
1. Returns We accept returns within 30 days of delivery. To be eligible for a return, items must:
- Be unused and unworn
- Be in original condition with all tags and labels attached
- Be returned in original packaging where applicable
- Be free of makeup, perfume, deodorant, stains, pet hair, or other marks
- Not have been washed, altered, or otherwise used
Items not meeting these requirements may be refused and returned to the sender.
2. Non-Returnable Items For hygiene and resale reasons, the following items are non-returnable:
- Underwear and intimate apparel
- Swimwear where the hygiene seal has been removed
- Pierced earrings and body jewelry
- Items marked as Final Sale / Non-Returnable
If you're unsure whether your item qualifies, contact us before sending it back.
3. Incorrect, Damaged, or Defective Items Please inspect your order upon delivery. If you receive the wrong item, wrong size/color due to our error, a damaged item, or a manufacturing defect, contact us within 48 hours of delivery with your order number and clear photographs. We will arrange a replacement, repair, or refund as appropriate.
4. Change of Mind Change-of-mind returns are accepted within 30 days, provided the item meets all return conditions. Return shipping costs are the customer's responsibility unless the return is due to our error. Original shipping fees are non-refundable for change-of-mind returns.
5. Exchanges Exchanges are offered where stock is available. If the replacement item is unavailable, we may offer an alternative, store credit, or refund. Exchange requests must meet the same condition requirements as returns.
6. How to Request a Return Contact us with:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
- Photographs where applicable
Do not send items back without first receiving return instructions from us.
7. Return Shipping For change-of-mind returns, customers are responsible for return shipping costs. We recommend a tracked service — Zovelle is not responsible for items lost in transit by customer-arranged shipping. If the return is due to our error or a defective item, we will assess and may cover reasonable return shipping costs.
8. Refunds Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed to your original payment method. Please allow additional processing time from your bank or payment provider. Original shipping charges are generally non-refundable for change-of-mind returns.
9. Store Credit Where applicable, we may offer store credit in lieu of a refund, subject to the terms communicated at the time of issuance.
10. Sale Items Items marked Final Sale or Non-Returnable cannot be returned unless defective or otherwise covered by applicable law.
11. Late or Missing Refunds If your refund has been approved but not yet received, first check with your bank or payment provider. If the issue persists, contact us.
12. Consumer Rights Nothing in this policy limits any rights you may have under applicable US federal or state consumer protection laws.
13. Contact Us Email: support@zovellesa.com Website: https://www.zovellesa.com