Shipping policy
Last updated: September 20, 2026
At Zovelle, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders to customers in the United States.
1. Order Processing Orders are normally processed within 1–3 business days after payment is verified. Orders placed on weekends or public holidays are processed the next business day. During promotions, sales, or peak periods, processing times may be longer. A shipping confirmation with tracking information will be sent once your order is dispatched.
2. Delivery Destinations Zovelle ships to addresses in the United States. Availability may depend on the product, delivery address, and courier service. If we cannot deliver to your address, we will contact you.
3. Estimated Delivery Times
- Standard delivery: 5–10 business days
- Remote or extended areas: 7–15 business days
Estimates begin after dispatch and are not guaranteed unless specifically agreed. Delays may occur due to carrier issues, weather, holidays, or circumstances outside our control.
4. Shipping Costs Shipping costs are calculated at checkout based on delivery address, product size/weight, shipping method, and applicable promotions. All charges are shown before you complete your purchase. Zovelle may offer free or discounted shipping promotions from time to time.
5. Sales Tax Applicable US sales tax will be calculated and displayed at checkout based on your delivery address and applicable state tax laws.
6. Order Tracking Where tracking is available, we will provide tracking details after dispatch. Please allow some time for tracking to activate. If your tracking has not updated for an extended period, contact us with your order number.
7. Incorrect or Incomplete Delivery Information You are responsible for providing accurate delivery information. Please double-check your name, address, city, state, ZIP code, phone number, and email at checkout. Contact us as soon as possible if you spot an error — we will try to update it before dispatch, though changes may not always be possible once the order is with the carrier.
8. Failed Delivery Attempts If delivery cannot be completed, the carrier may arrange another attempt or alternative pickup. Additional charges may apply in some circumstances.
9. Delayed, Missing, or Lost Orders If your order is significantly delayed or appears lost, contact us with your order number. We will investigate with the carrier and work toward a fair resolution in accordance with applicable consumer protection laws.
10. Damaged Packages or Products Inspect your order upon arrival. If the product is damaged, contact us promptly with:
- Your order number
- Photographs of the packaging
- Photographs of the damaged product
- A description of the damage
We will assist you in accordance with our Refund Policy and applicable US law.
11. Orders Shipped Separately Some orders may be dispatched in multiple parcels from different warehouses. You may receive more than one tracking number or deliveries at different times. No additional shipping fee is automatically charged for split shipments.
12. Peak Periods Processing and delivery times may be longer during:
- US federal holidays
- Black Friday / Cyber Monday
- Christmas and New Year periods
- Major promotions and high-demand periods
13. Third-Party Couriers Zovelle uses third-party carriers and fulfillment partners. Using a third-party carrier does not affect your rights as a customer under applicable US law.
14. Consumer Rights Nothing in this policy limits any rights you may have under applicable US federal or state consumer protection laws. This policy should be read together with our Refund Policy.
15. Contact Us Email: support@zovellesa.com Website: https://www.zovellesa.com