Returns & Refunds Policy
At Zovelle, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Returns
You may return most items within 14 days of receiving your order, provided they are:
- Unworn, unwashed, and in original condition
- With all tags still attached
- In original packaging
The following items are not eligible for return: intimates, lingerie, swimwear, earrings, and sale items marked as final sale.
How to Request a Return
To initiate a return, please email us at support@zovellesa.com with your order number and reason for return. Our team will respond within 2 business days with further instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.
Exchanges
We currently do not offer direct exchanges. If you would like a different size or colour, please return your item and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or defective.